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For Families

Everything you need to get started

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Getting Started

Your care pathway, step by step

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Phase 1 · Getting started
1

Intake & first call

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See details

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With our intake team
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Insurance check

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See details

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We handle the paperwork
Phase 2 · Assessment & plan
3

Assessment

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See details

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Led by a BCBA
4

Individualized care plan

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See details

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You're part of the plan
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Insurance authorization

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See details

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We advocate for you
Phase 3 · Therapy & growth
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Therapy begins

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See details

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RBT + BCBA team
7

Progress review

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See details

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Data-driven, together
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Next-step care

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See details

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A lasting path forward
Insurance & Fees

In-network plans by state

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Aetna Blue Shield of California Cigna Kaiser Permanente UnitedHealthcare Molina Healthcare
CaliforniaCA
  • Aetna (Meritain Health)
  • Blue Shield of California
  • Cigna / Evernorth CA only
  • Kaiser Permanente (via CCS / Catalight)
MassachusettsMA
  • Harvard Pilgrim Health Care (HPHC)
  • Blue Cross Blue Shield of MA
  • Aetna
  • MassHealth (Medicaid) In progress

Out-of-network (PPO)

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UnitedHealthcareOther PPO plans

Self-pay & private pay

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Transparent ratesFlexible scheduling

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Questions about coverage? Call us at (408) 601-7731

. Last updated: April 2026. This list is subject to change.

FAQ

Questions parents ask us

What ages do you serve?
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Do you take my insurance?
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How can I estimate my out-of-pocket cost?
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I don't have in-network coverage — what do I do?
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What makes ParentalZen different?
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Are parents involved?
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Do you offer services in Chinese?
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Scheduling Policies

Cancellations, lateness & sick days

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Need to cancel?

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Autism Linkage app

Running late?

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(408) 601-7731

When your child is sick

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Cancel in app
Blog

Helpful reading for families

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Autism Basics

What is NDBI?

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5 min readRead article →
Autism Basics

Understanding a diagnosis

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6 min readRead article →
ABA & Therapy

What kids learn in social groups

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4 min readRead article →
Insurance & Process

How to verify your benefits

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5 min readRead article →
Parenting at Home

Bringing therapy home

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4 min readRead article →
Parenting at Home

5 easy school-readiness games

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3 min readRead article →

Still have questions?

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Contact us